Rock Heights Victoria Vacation Rental Policies

1. CHECK-IN TIME IS AFTER 4 P.M. PST AND CHECK-OUT IS 11 A.M. PST.
Alternate Check-in or check-out times must be negotiated with the owners.

2. This is a NON SMOKING unit.

3. Pets are permitted with approval of owner and payment of nightly pet fee of $25 per pet.

4. DAMAGE DEPOSIT - A damage deposit of $300 to $1,000 (depending on length of stay) is required, and will be quoted with the rate of the stay. This must be received prior to forty five (45) days of booking the reservation. The deposit is NOT applied toward rent; however, it is fully refundable within (7) days of departure, provided the following provisions are met.
a. No damage is done to unit or its contents, beyond normal wear and tear.
b. No charges are incurred due to contraband, unauthorized pets or collection of rents or services rendered during the stay.
c. All debris, rubbish and discards are placed in dumpster, and soiled dishes are placed in the dishwasher. Dirty laundry is placed in the washing machine.
d. All keys are left on the kitchen counter.
e. All charges accrued during the stay are paid prior to departure.
f. No linens are lost or damaged.
g. NO Early check-in or late check-out beyond owner-renter agreement.
h. The renter is not evicted by the owner or the local law enforcement.
i. No additional cleaning costs are incurred by the owner due to special upholstery cleaning, stain removal, or any major cleaning required to return suite to the state of cleanliness before the guest checked in.
j. No furniture is required to be re-arranged or moved by owner to return suite to the original state before the guest checked in.

5. PAYMENT – An advance payment equal to 30% of the rental rate is required upon booking of the suite in order to secure a reservation. The advance payment will be applied toward the room rent. Please make payments in the form of Credit Card or PayPal payment. The BALANCE OF RENT is due forty five (45) days before your arrival date.  If booking less then 45 days prior to arrival, the full payment must be paid upon booking.

6. CANCELLATIONS – A forty five (45) day notice is required for cancellation. Cancellations that are made more than forty five (45) days prior to the arrival date will be returned less a 10% service fee. Cancellations or changes that result in a shortened stay, that are made within 45 days of the arrival date, forfeit their full payment. Cancellation or early departure does not warrant any refund of rent.

8. MAXIMUM OCCUPANCY- The maximum number of occupants for the Ocean-Aire Vacation Suite is limited to six (6) persons.  The maximum number of occupants for the Garden Vacation Suite is limited to eight (8) persons.  The maximum number of occupants for the Rockheights Vacation Suite is limited to eight (10) adults.
a. Rates are based on four (4) person occupancy, and a charge of $20.00 per person per night will be levied for additional persons.
b. Children under the age of 16 stay free of charge.

9. THIS PROPERTY REQUIRES A THREE (3) NIGHT MINIMUM STAY during the high season. If a rental is taken for less than three days, the guest will be charged the three-night rate.

11. NO DAILY MAID SERVICE – While linens and bath towels are included in the unit, daily maid service is not provided.  A washer/dryer will be made available with detergent. We suggest you bring beach towels, as we do not permit towels or linens to be taken from the units.

12. RATE CHANGES – Rates subject to change without notice.

13. FALSIFIED RESERVATIONS – Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in.

14. WRITTEN EXCEPTIONS – Any exceptions to the above mentioned policies must be approved in writing in advance.

15. PARKING – Parking for one vehicle is available off street in the property’s driveway.  Additional parking can be found on the surrounding residential street area.

16. VISITORS AND NOISE – Large gatherings of non occupants are not permitted in the suite.  Occupants must respect quiet hours of 11pm during weekends and 10pm during weeknights, where no loud music or shouting is permitted.  The Hot Tub on the property is closed during quiet hour times also.